Quality policy

AP | PORTUGAL is aware of the importance of Quality for the success and valorisation of the company. Relying on these principles and applying a proactive and responsible attitude by all employees in order to promote the continuous improvement and effectiveness of our quality management system, we are committed to ensuring the human, technical and financial resources necessary for your project.

We are therefore committed to the implementation and certification of our Quality Management System to meet the requirements of the ISO 17100 and ISO 18587 international quality standards for language services, and to continuously improve all its processes.

In its mission to provide language translation, transcription and interpretation services, as well as developing, modernising and professionalising the activity related to its market, AP | PORTUGAL is organised to:

• Satisfy and build customer loyalty by focusing on meeting their requirements and needs;
• Establish a close relationship with clients, employees and partners, based on mutual benefit pronciples;
• Ensure honest conduct, complying with commitments, deadlines and agreements established with clients and internal and external employees;
• Promote the continuous and sustainable improvement of the organisation and its services, sustained by a permanent pursuit for innovation;
• Create a cohesive, motivated and qualified work team, investing on a good working environment and on professional development;
• Ensure economic growth by fostering productivity and an efficient use of resources;
• Guarantee a return on investment in order to guarantee continued investment;
• Collaborate with the surrounding community, complying with the applicable legislation, adopting pro-environmental measures and contributing to the cultural and institutional growth of society;
• Comply with and enforce the requirements of ISO 17100 and ISO 18587 standards.